CWC Sport Therapy Health and Sanitation Procedures

We are closely monitoring government policy changes and recommendations from the CDC and each of our individual regulatory bodies. We will continue to make changes to protocols and procedures as needed to ensure the safety of our staff and patients. 

  • Staff and Patient Health and Safety

The health and safety of our staff and patients is always our number 1 priority.

Symptoms. We ask that you do not come to the Coquitlam Wellness Centre if you are experiencing: Fever, chills, shortness of breath, sore throat and painful swallowing, fatigue. Contact us at your earliest convenience to reschedule.

Pre-Screening: Staff will be doing a self assessment daily before coming to work for COVID-19 symptoms. Patients will be pre-screened at the time of booking an appointment, as well as upon arrival for their appointment with a questionnaire asking about symptoms and recent travel or COVID-19 contact. 

Point of Entry: in order to minimize the contact of high traffic surfaces, as well as potential contact with other patrons of the building, we will be limiting entry and exits and directing a 1 way flow of traffic as much as possible. Patients will now enter and exit through the door closest to the clinic.

Waiting Areas: Until otherwise specified, we will not be using waiting areas for patients. We ask that patients wait in their vehicle until they are called for their appointment time. 

Physical Barriers: Plexiglass barriers will be at the administrative desk to maintain a safe distance between staff and patients. 

Food and Drink: All coffee, tea and other beverage items have been removed from patient areas to avoid high contact.  

Physical Distancing: Patients are asked to maintain social distancing by keeping a 2 meter distance from all other patrons at all times. This includes while in the lobby, walking to treatment rooms etc. We ask that you are mindful of not touching your face as much as possible

Hand Sanitizer/Washing: Hand sanitizer stations (touchless when possible) will be located throughout the building and at all doors. Patients will be asked to wash their hands or sanitize upon entry and exit.

Signage: Signage will be placed throughout the building as a reminder to keep social distance, practice hand washing/sanitizing and how to properly dispose of gloves or masks. Signage will also ask patients to self assess for any symptoms of illness before entering the building.

Staff and Patient Health Concerns: Our staff have been given clear instructions on how to respond swiftly and report any presumed cases of COVID-19 on the property.  Staff members are instructed to stay home and notify the owner if they do not feel well. If any staff or patients notice anyone in the building with a cough, shortness of breath, or other known symptoms of COVID-19, we ask that they contact the owner. 

Case Notification: If we are alerted to a presumptive case of COVID-19 at the building, we will work with the local health authority to follow the appropriate actions recommended by it.

Ventilation: Each of the treatment rooms is equipped with ventilation equipment that continually exchanges the air in the room.

  •  Staff Responsibilities

CWC staff are vital for an effective sanitation and health program.

Hand Washing. Correct hygiene and frequent handwashing with soap is vital to help combat the spread of the virus. All of our therapists have been instructed to wash their hands, or use sanitizer when a sink is not available, twice for every patient encounter (for 20-seconds) and after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, eating, drinking, entering and leaving the building, going on break and before or after starting a shift. Our administrative staff have been instructed to wash their hands a minimum of once every hour or after any of the above mentioned activities. 

Food and Beverage: All food and beverage will be consumed in a designated break area, away from patient areas. Hand washing before and after is mandatory.

COVID-19 Training. All employees will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including Housekeeping, Food & Beverage, Public Area Department, Hotel Operations and Security.

Personal Protective Equipment (PPE). Appropriate PPE will be worn by all staff members based on their role and responsibilities and in adherence to local regulations and guidance. Training on how to properly use and dispose of all PPE will be mandatory. Every staff member entering the building will be provided a mask and gloves and are required to wear them while on property. Our management team will ensure constant communication and proper PPE and sanitation procedures are followed and updated per the latest expert guidance.

  • Cleaning Products and Protocols

Cleaning Products: Our clinic uses a medical grade sanitizing solution which has been approved by the CDC (Biotext by Micrylium) and is effective against viruses, bacteria and other airborne and bloodborne pathogens. It is also safe to use in a professional environment.  High contact surfaces and washrooms will be cleaned with Lysol, Bleach and other related approved disinfectants.

Public Spaces and Communal Areas. The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk check-in counters, door handles, public bathrooms, stair handrails and seating areas.

Treatment Rooms and tables. We continue to deeply sanitize treatment tables between each patient with medical grade sanitizers. High touch areas such as door handles, furniture, exercise equipment will all be sanitized between each patient. 

Laundry. All table linens and laundry will continue to be changed for each patient and is washed at a high temperature and in accordance with local health regulations. 

Clinic Operations

Appointment times

The goal of the changes in these appointment times is to allow ample time for deep sanitization between patients. The staggered visits also aim to reduce contact between patients coming and going from different treatment rooms. 


  1. Initial Assessments: remain 1 hour. Practitioners will end 10 minutes early to allow for sanitization
  2. Subsequent Visits: 20 min treatment time on 30 minute bookings
  3. Stagger start practitioner schedules by 15 minutes


  1. Initial Assessments: remain 1 hour and will end 10 minutes early to allow for sanitization.
  2. Subsequent Visits: 30 minutes with 15 minute gap for sanitization
  3. Extended Visits: 45 minutes appointments with 15 minute gap for sanitization

Massage Therapy:

  1. All appointments will have a 15 minute break after to allow for sanitization


  1. All appointments will have a 15 minute break to allow for sanitization

We will revisit our protocols regularly; closely monitor the guidance of our Health Authority and Colleges;  make changes as needed; and inform our staff and patients in a timely fashion.

We look forward to working with you and welcome any feedback and suggestions to enhance our protocols and operating guidelines moving forward to create the best possible experience for our membership and respect the safety of both our staff and our patients. All the protocols and guidelines have been established and developed out of an abundance of caution for everyone with safety being paramount.